Mercedes-Benz Malaysia, together with its newest dealer partner, Auto Commerz Sdn Bhd, are further enhancing customer services with the unveiling of the interim Mercedes-Benz Auto Commerz 2S Service Centre located in Setapak. Complementing the interim Mercedes-Benz Auto Commerz Autohaus launched in September 2017, the new service centre kicks Auto Commerz’s strategy into high gear, to deliver a unique and individualised customer experience for Mercedes-Benz customers.
The Mercedes-Benz Auto Commerz 2S Service Centre, located just 950m away from the Mercedes-Benz Auto Commerz Autohaus in Setapak, has a land area of 13,866 sq ft and built-up area of 9,200 sq ft. Built to serve the expanding Mercedes-Benz customer base, the service centre is equipped with state-of-the art Mercedes Benz approved diagnostic tools and equipment, and operated by professionally trained Mercedes Benz Certified Service Specialists.
The interim Mercedes-Benz Auto Commerz 2S Service Centre sports the sleek Mercedes-Benz Presentation System II (MPS II), in line with the Three-Pointed Star’s brand identity customers, have come to recognise. Its optimally functioning work bays have the capacity to service up to 200 vehicles per month.
The interim Mercedes-Benz Auto Commerz 2S Service Centre is located at No. 14, Jalan Usahawan 5, Kawasan Perusahaan PKNS, Setapak 53300 Kuala Lumpur. For more information please contact tel: 03- 4144 5500.
Mercedes-Benz Service Clinics – My Specialist. My Service.
In line with its commitment to provide superior customer services and to elevate the customer experience to greater heights, Mercedes-Benz Malaysia and select partner dealerships will be hosting exclusive Mercedes-Benz Service Clinics between May and September 2018. Dates and locations are as follows:
| Date | Venue | Contact number |
| 14th – 18th May | NZ Wheels Klang Lot 1385, Jalan Kapar, Wisma Naza, Batu 2, Kawasan 19, 41400 Klang, Selangor | 03-3342 3333 |
| 25th – 29th June | Hap Seng Star Iskandar No. 7, Jalan SILC ¼, Taman Perindustrian SILC, 79200 Iskandar Puteri, Johor | 07-509 9019 |
| 3rd – 7th September | Auto Commerz No. 14, Jalan Usahawan 5, Kawasan Perusahaan PKNS, Setapak 53300 Kuala Lumpur | 03-4144 5500 |
The service clinics cater to Mercedes-Benz cars, aged 48 months old and over. Customers who wish to have their vehicles undergo a full safety check conducted by a Mercedes-Benz Service Expert from Daimler, popularly known as a ‘Flying Doctor’, are urged to book their appointments in advance to secure their slot. The initiative allows customers a first-hand look at the comprehensive expertise and service that go into maintaining masterpieces bearing the Three-Pointed Star.
During the Mercedes-Benz Service Clinics, Mercedes-Benz cars are given a full safety check conducted by the ‘Flying Doctor’. Each car is then followed up by assigned teams for the relevant service or repairs recommended.
In addition to providing valuable peace of mind to customers, the service clinics also present opportunities for talent development. As a result of assisting the ‘Flying Doctor’ during the service clinics, Mercedes-Benz Malaysia’s local customer services teams gain valuable experience and knowledge which exemplifies the Mercedes-Benz philosophy of ‘lifelong learning’.
To date, Mercedes-Benz Malaysia has 33 dedicated dealerships nationwide delivering the Best Products and the Best Customer Experience throughout customers’ entire journey, maintaining Mercedes-Benz Malaysia as the largest premium automotive dealer network in the country.
