Edaran Tan Chong Motor Sdn. Bhd. (ETCM) has officially launched its flagship Nissan 4S Centre in Glenmarie. This event marks yet another historical milestone for ETCM, which only just last week had successfully held the grand opening of the Taiping 3S Centre.
The ceremony was officiated by Yang Berhormat Dato’ Sri Liow Tiong Lai, Minister of Transportation Malaysia, who was accompanied by Yang Berbahagia Dato’ Tan Heng Chew, President of Tan Chong Motor Holdings. Nissan was represented by Mr. Kenji Naito, Senior Vice President of Nissan Motor Asia Pacific Co. Ltd and ETCM was represented by Yang Berbahagia Dato’ Dr Ang Bon Beng, Executive Director of ETCM.
ETCM’s new full-fledged 4S Centre comes with a total built-up area of 165,318 square feet. It stands complete with a Showroom, a Service and Spare Parts Centre; and a Body and Paint Centre. Together with the above, the 4S Centre provides services from MUV Certified Nissan Pre-Owned and Used Vehicles office and display area, Hire Purchase and Insurance Division, and a Vehicle Distribution Centre.
The expansive showroom is able to display up to 15 Nissan vehicles, with 28 Nissan sales professionals who are certified to attend to the needs of customers. The state-of-the-art service centre is manned by 22 experienced and highly-trained technicians – and with 27 bays, has the capacity to service up to 100 cars per day, and an average of 3,000 vehicles in a month. The body and paint centre, meanwhile, provides car body repair and alignment, surface preparation and spray painting service.
This facility is also equipped with a modern lounge and refreshment bar, and while waiting, customers can enjoy WIFI connectivity. For the convenience of customers with children, a Kid’s Corner is available for their entertainment.
Speaking at the opening ceremony, Dato’ Dr Ang said, “We stand by our philosophy to provide quality products and services to our customers across our network. Be it at a 1S or a 3S Centre, customer satisfaction comes first from the moment they step through the door. With a total investment of about RM20 million, this new flagship 4S Centre is the epitome of services that we envision to provide to our customers in ETCM and Nissan. Its strategic location – right in the heart of the established automotive industrial hub in Glenmarie makes it extremely convenient and accessible for our customers.”
“In the past 12 months, we have been aggressively upgrading our network and facilities to meet the demands of Nissan owners nationwide. This is crucial, because with the full line-up of Nissan models we have introduced, we are also addressing the needs of a wider range of discerning customers. Additionally, with this new set up, we are offering employment opportunities and expect to hire up to 120 staff at this flagship 4S Centre once it is running at full capacity,” added Dato’ Dr Ang.
To further enhance the facilities in this 4S Centre, ETCM has – for the first time, introduced a unique retail concept which houses a motorsports boutique and a V-Kool boutique that provide customization options to customers; and a Zen Lounge. For those with sportier tendencies who appreciate enhanced driving dynamics, official NISMO and IMPUL products can be purchased from the motorsports boutique. Extensive V-Kool products, accessories and services are available at the V-Kool boutique, including tinting, car detailing, car care product and customized car wraps. To those looking to ‘bliss out’ can do so at the available Zen Lounge, which is supplied with Gintell massage chairs.
To date, ETCM has an extensive network of 100 Showrooms including dealers, and 60 Tan Chong Express Auto Service (TCEAS) Workshops throughout the nation.
More information for customers can be obtained from the Nissan Customer Care Centre Hotline at Toll FREE 1800-88-3838; or at www.nissan.com.my. Test drives can be arranged at Nissan Showrooms nationwide.
