Volkswagen has climbed 9 spots to take the 4th place, making it the biggest gainer among the auto brands in the U.S. J.D. Power makes an annual survey of the dealer sales process. There was an improvement in VW’s overall sales satisfaction score as it did better in all four of the buyer measures that the survey uses. The winning factors were: working out the deal, delivery process, salesperson knowledge and sincerity, and facility atmosphere. Congrats to VW.
VW Has Climbed 9 Spots To 4th In The 2011 J.D. Power Sales Satisfaction Index
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Daniel Sherman Fernandez
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