For most Malaysians, getting around in their vehicles is a daily necessity. As it has become an extension of their daily lives, it is vital to ensure the car stays in tip top condition. When a problem arises, parts will need to be replaced, a process that sometimes takes longer than it should.
To alleviate the waiting period, Volkswagen Malaysia has enhanced it’s after sales service offerings by establishing a Parts Hub in Shah Alam. This installation serves as an extension of Volkswagen‘s Parts Centre in Singapore – a facility that manages daily orders and deliveries since July 2014.
The 10,000 sqf storage centre here will receive parts from the Singapore centre and the Volkswagen plant in Kassel, Germany; the second largest production facility.
For an efficient delivery turnaround time, Parts Hub will work hand-in-hand with its counterpart in Singapore to process order submissions twice-a-day. Distribution of parts like market focus inventory, campaign and high demand parts will be dispatched twice-daily to dealerships nationwide from either Singapore or Shah Alam.
