The benefit of having a shared parts supplier and consistent quality or specifications means that all models sharing the parts can be alerted of potential defects with specific batches, which is the case here.Following the recent announcement made by Mitsubishi Motors Malaysia (MMM) for a free inspection and repair campaign involving the V-ribbed belt and brake booster on selected CBU Mitsubishi models, PROTON wishes to alert its Proton Inspira owners regarding the exercise.
It is believed that the “Drive Belt Pulley” unit in the Proton Inspiras manufactured between September 2010 to May 2011 may develop possible pulley wear after a certain mileage or driving conditions. This can cause premature wear and tear to the unit which may result in battery depletion and engine overheat. Steering effort for the power steering system could also increase. A total of 5,280 Proton Inspira will be affected in the free inspection and repair exercise.
Owners of the Proton Inspira from the said manufacturing date are urged to contact any authorized PROTON service centres to book an appointment for a free inspection. All labour and parts costs related to the issue will be provided at no charge at our authorized service centres nationwide. As part of the exercise, PROTON has also sent out letters to notify the customers of the matter.
Customers are advised to call their Customer Care Hotline 1800 888 398 or email [email protected] for any enquiries and assistance. Very often, companies are afraid to start a recall campaign as the backlash could affect brand image, but in this case PROTON knows which batches are affected specifically and are willing to make the replacement process as smooth and streamlined as possible.
