Toyota Enhances Customer Experience With Relocation Of 3S Outlet In Kota Bharu
Toyota is adding more locations for its customers to enjoy great services
UMW Toyota Motor Sdn Bhd (UMWT) has officially opened its newly relocated 3S (sales, services, and spare parts) centre at Lot 1352, Autocity Tunjong, Jalan Salor, Pasir Mas, Kota Bharu, Kelantan. This move aims to enhance accessibility and upgrade services for Toyota customers in the region, reflecting Toyota’s commitment to meeting their automotive needs.
Syarikat Kelantan Motors Credit (M) Sdn Bhd, a valued partner of UMWT since 1970, has transitioned from its previous location at Lot 1696, Jalan Hospital, CBG 4 Cherang, Kg Cherang, to this more accessible site. This relocation is a testament to Toyota’s focus on continuously improving the customer experience.
Moreover, the new 3S centre is strategically designed to accommodate the evolving needs of Toyota customers in Kota Bharu and its surroundings, providing easier access and superior services. Now customers in Kota Bharu also have one more location to visit thanks to this.
Datuk Ravindran K., President of UMW Toyota Motor, expressed gratitude for the partnership with Syarikat Kelantan Motors, stating, “Our success is built on the dedication of our partners like Syarikat Kelantan Motor. Founded by the late Mr. Lew Yuen Kee, SKM has evolved from a small shop into one of our most trusted dealers, now operating as a modern 3S centre.”
“The commitment and hard work of SKM over the years have significantly contributed to our shared achievements. We honour Mr. Lew’s legacy and recognize that SKM’s growth has been integral to Toyota’s journey.” He concluded.
On top of that, the new centre marks a pivotal advancement in Toyota’s mission to provide efficient customer service. Equipped to handle a larger volume of vehicles, it minimises waiting times and ensures prompt service without compromising the quality that Toyota customers expect.
Whether customers are purchasing a new vehicle, seeking after-sales support, or in need of genuine Toyota parts, they will benefit from a seamless and convenient experience in this state-of-the-art facility. This expansion aligns with Toyota’s ‘Customer First’ philosophy, which emphasises operational efficiency and enhanced service delivery.
The facility promises to offer an expanded range of services in a fully upgraded environment, enhancing every aspect of the customer experience and reflecting Toyota’s mission to set new standards in customer service excellence. So are you excited to see more Toyota locations across the country? Where specifically do you think there needs to be a Toyota 3S centre?
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