Flexi Parking integrates the Bateriku.com connected roadside assistance solutions in-app
Flexi Parking’s 4 Million app users can now request on-demand, on-site Connected Roadside Assistance, anytime, anywhere thanks to its direct integration solution with Bateriku.com, Malaysia’s number 1 Connected Roadside Assistance Solutions Provider.
The new auto assistance feature, branded as Flexi Assist, offers on-demand, on-site services in the event of a vehicle emergency. Offered through the landing page of Flexi Parking app, available services include battery replacements, jump-start, tyre replacement, fuel top-up, vehicle unlock and even vehicle towing.
Moreover, upon tapping on the Flexi Assist button, a list of services is presented to users and once the required service is selected, users will be asked to provide their vehicle’s location, with the option to provide additional information like nearby landmarks and their vehicle’s colour.
Fulfilment services are done by Bateriku.com’s dynamic and sustainable ecosystem, centralized through its 24/7/365 Contact Centre. The Contact Centre will communicate with users to verify the information provided before dispatching assistance, ensuring help is received between 30 minutes to 45 minutes.
Bateriku.com is also nurturing a dynamic and sustainable ecosystem uniting its BHERO (front-line GIG technicians to serve vehicle owners), BPRENEUR (retail outlets to support the brand’s services), and BBUDDY (trusted workshops and auto part merchants to complement growing demand from vehicle owners) to fulfill demand anytime and anywhere.
On top of that, both companies are homegrown, with Flexi Parking, the pioneering parking payment app spreading its coverage through 38 local municipal councils and 8 states while Bateriku.com operates nationwide with a total of close to 200 brand Pitstop retail outlets, close to 1,000 trained BHERO and close to 3,000 BBUDDY recruited, including trusted workshops such as Petronas AutoExpert chain of workshops.
“This strategic partnership marks a significant milestone in urban mobility solutions, addressing the challenges faced by vehicle owners nationwide. By blending parking payment and auto assistance functionalities, Flexi Parking and Bateriku.com offer vehicle owners unparalleled convenience and peace of mind while navigating the country’s roads,” said Mr. Lai Thiam Sin, CEO and founder of Flexi Parking.
Azarol Faizi Bin Zakaria Ansari, CEO of Bateriku.com also stated, “With the increasing numbers of vehicles on the road, it is crucial for Bateriku.com to make roadside assistance services easily accessible to vehicle owners nationwide via API Integration with customer facing platforms such as the Flexi Parking app.”
