Here Is How Chery Malaysia Is Preparing For Its After-Sales Success

Chery Malaysia shows all the steps its taking to make sure after sales is fully covered.

Chery Malaysia launched two new products last month with pricing within 5% of Proton’s competing SUVs. That’s as close as any non-national brand has gotten, so it’s clear that Chery mean business. Both the Omoda 5 and Tiggo 8 Pro are exceptional value for money, but the company knows that it has to earn the trust of Malaysian consumers. Many Malaysian car buyers have felt the sting of a ‘good deal’ that comes with insufficient after sales support and Chery is keen to avoid falling in that trap.

Here are some of the measures they’re taking – some were announced before and some are new or elaborated on:

1. Manufacturer warranty
   • 7-year/150,000km manufacturer warranty on engine and transmission parts
     • CYLINDER BLOCK, CYLINDER HEAD, CAMSHAFT, CRANKSHAFT, INLET & EXHAUST VALVE, PISTON & RINGS, CONNECTING ROD, OIL COLLECTOR, OIL PAN, EXHAUST MANIFOLD, INLET MANIFOLD, GEAR MECHANISM, TORQUE CONVERTER, CVT CHAIN.
   • 3-year/60,000km manufacturer warranty on engine compartment parts
     • FUEL INJECTOR, ALTERNATOR, FUEL PUMP, STARTER MOTOR, TURBO CHARGER.
   • 3-year/60,000km manufacturer warranty on chassis and undercarriage
     • ABSORBER, LOWER ARM, DRIVESHAFT, HUB BEARING, BRAKE CALIPERS, ABS PUMP, BRAKE MASTER PUMP, BRAKE DISC.
   • 3-year/60,000km manufacturer warranty on electronic components
     • AIR COND COMPRESSOR, EVAPORATOR, MULTIMEDIA CONSOLE, ECU, BCM, TCU, ALARM SYSTEM.
   • 2-year/40,000km manufacturer warranty on special parts
     • EXHAUST SILENCER BOX, THREE WAY CATALYTIC CONVERTER (ON MANUFACTURER DEFECT ONLY).
   • 1-year/20,000km manufacturer warranty on limited parts
     • BRAKE PADS/ LINING, BRAKE SHOES, BATTERY.
   • 1-year/30,000km manufacturer warranty on replacement parts purchased
     • NOT INCLUDING WEAR & TEAR ITEM, MAINTENANCE ITEM AND LUBRICANTS.
2. A 5-year free labour service plan (six alternate services)
3. Use of fully-synthetic oil and advice on when to replace wear & tear parts to maintain peak performance
4. Chery Insurance Program with reputable insurance partners (Etiqa, Allianz, and Berjaya Sompo). Benefits include:
   • i. Agreed Value – up to 12 years
     ii. No Betterment – up to 12 years
     iii. All Driver – No excess for additional drivers
     iv. Speedy Claim Approval RM20,000
     v. 24/7 Roadside assist & Unlimited towing
     vi. Limited Special Peril RM20,000
     vii. Key Care Cover up to RM2,000
     viii. Accident Inconvenient Allowance – RM50*5
     ix. Personal Accident – RM20,000 coverage
5. 10-year/1,000,000km Extended Warranty Package (EWP) for Engine for just RM2,000
6. A Chery Malaysia Customer Careline from Monday-Friday 9AM to 6PM excluding public holidays. The number to call is +603-2771 7070
7. Ensuring spare parts availability with warehousing and logistics partner Tiong Nam Logistics.