Ford Motor Company and its partner in Malaysia, Sime Darby Auto Connexion (SDAC), today announced that nine Quick Lane service centres are now open across Peninsular Malaysia. The Quick Lane facilities will help support Ford’s growth in Malaysia and form part of Ford’s growing network of 49 dealers nationwide. The launch of these nine centres marks the first phase of Quick Lane openings, with more facilities scheduled to open over the coming year.
Alongside investment in new and existing Ford dealerships, Quick Lane is an important element of Ford and SDAC’s commitment to continue enhancing its customer and ownership experience. The overall enhancement strategy will see SDAC invest RM140 million over the next two years.
“With a focus on fast and efficient service, Quick Lane allows us to provide customers with even more convenient service options, ensuring all vehicles are repaired properly and serviced worry-free,” said David Westerman, managing director, Malaysia and Asia Pacific Emerging Markets, Ford Motor Company.
Quick Lane acts as an express service centre to accommodate vehicle maintenance and minor repairs including oil and filter changes, tire rotation, brake systems, tyres, minor exhaust system rectifications, free multipoint vehicle inspections, tune-ups and alignments.
No prior appointments are needed, as Quick Lane is configured to cater for customers on a first-come-first-serve basis, with a turnaround time of two hours or less. The service centres are equipped with Ford’s global standard tools and advanced software, allowing well-trained Ford technicians to identify and rectify potential issues and keep customer vehicles in top condition. Of the nine Quick Lane service centres, four are located within the Klang Valley, and one each in Penang, Ipoh, Juru, Johor Bahru and Muar.
“Purchasing a new Ford vehicle is just the start of our customer’s ownership experience, and through services like Quick Lane, we’ll be able to support them every step of the way,” explained Lee Eu San, managing director, Sime Darby Auto Connexion.
