Volkswagen Malaysia has just launched its mobility guarantee programme as part of its ongoing efforts to boost customer satisfaction. In line with several transformation actions revealed earlier, more than 200 Volkswagen vehicles will be available on the road to offer mobility support for its customers. Mr Armin Keller, Managing Director of Volkswagen Malaysia said, “Volkswagen is the first OEM in Malaysia to embark on a fully sponsored mobility guarantee programme. We now have a complete mobility service to complement our comprehensive dealer network.”
Customers are now entitled to collect a courtesy vehicle from Volkswagen authorized service centres when they send their vehicles for repair or service, should the duration exceed more than 24 hours. “Customer satisfaction is our utmost priority, and we will continue to invest in efforts which will help bring an enriched ownership and brand experience for our customers,” added Keller.
