The company’s remarkable work in customer service has paid off
Jaguar Land Rover Malaysia may have the smallest piece of the pie in the premium segment, but they are playing it to their advantage by giving personal attention to their customers and working more closely with them.
Their efforts have recently been recognised with the Retailer of the Year title at the prestigious 2020/21 Jaguar Land Rover Retailer Awards. More specifically, the title was handed over to Sime Darby Auto Connexion (SDAC), which was declared the overall winner after scoring the highest points in two out of categories. Sisma Auto dealerships came in as runner up for the awards.
Jaguar Land Rover Retailer of the Year award is an annual event that is held to give recognition to top retailers in the world for their performance and customer service. Winners are chosen based on their performance in three categories, each having nine to 12 different criteria including including marketing, sales and customer service, staff training and retailer presentation.
PRESS RELEASE
Jaguar Land Rover Malaysia did the nation proud when it came out tops at a prestigious 2020/21 Jaguar Land Rover Retailer Awards recently, winning the Retailer of the Year title for its impeccable service and dedication to customers. Sime Darby Auto Connexion (SDAC) was declared the overall winner, scoring the highest points in two out of three categories.
“Sime Darby Motors has always been committed to pursuing excellence in providing world-class services to our customers. I’m extremely proud of the team at Jaguar Land Rover Malaysia. Their hard work, dedication and passion have certainly made an impact in the automobile retail business,” said Jeffrey Gan, Managing Director, Retail and Distribution for Malaysia, Sime Darby Motors.
Every year, top retailers in the world are recognised by Jaguar Land Rover for their exceptional performance and customer service. The retailer challenge which started on 1 April 2020 and ended on 30 March 2021, acknowledged the synergy between three Malaysian entities, namely Jaguar Land Rover (Malaysia), Sisma Auto dealerships and Sime Darby Auto Connexion in coming out tops in this regional award. Sisma Auto dealerships came in as runner up for the awards.
“We want to applaud the efforts of all our employees, particularly those from marketing, sales and customer service, who strived to put their best foot forward during this challenging market situation to drive the business. Thanks to the effective teamwork from all three departments, they have set a new benchmark that will be a tough act to follow, although I am confident that they will continue to excel,” said Syed Ahmad Muzri Syed Faiz, Managing Director of Jaguar Land Rover Malaysia.
“It is only fitting that we attribute this remarkable accomplishment to all employees of Jaguar Land Rover Malaysia,” he added.
The Jaguar Land Rover Retailer of the Year award measures all aspects of each outlet’s performance, including marketing, sales and customer service, staff training and retailer presentation to ensure that it stands out from other retailers. Each category has nine to 12 different criteria, and the award is considered the most prestigious of its kind in the industry, given its regional standing.
This is the second time SDAC made it to the top, with the last merit handed out in 2016/17 when it was also named Retailer of the Year.
