Volvo Car Malaysia shows its dedication to providing greater peace of mind to its customers
Hot on the heels of the hybrid battery warranty extension, Volvo Car Malaysia today announced that all privately owned Volvo cars registered from 1 January 2021 onwards will come with a factory five-year/unlimited mileage warranty at no additional cost.
Previously, all Volvo cars came with a factory-backed three-year/100,000 km standard warranty, which could be extended by a further two years and 20,000 km through an external insurance partner.
This puts Volvo Car Malaysia on par with Lexus Malaysia, who has been offering a similar coverage on all its cars since 2016. As for its German competitors, Mercedes-Benz Malaysia offers a four-year, unlimited-mileage warranty while BMW Malaysia recently quietly reverted to a standard two-year warranty with the option to upgrade the coverage to five years with unlimited mileage.
PRESS RELEASE
Entering 2021 with a renewed commitment to its aftersales services, Volvo Car Malaysia has revised its warranty programme to a factory five-years/unlimited mileage for all privately owned Volvo cars* registered from 1 January 2021 onwards.
In previous years, Volvo car owners were entitled to the standard three-year/100,000km factory warranty with a combined two-years/20,000km Extended Warranty Programme (EWP) provided by an external insurance partner.
Now with the introduction of the extended factory warranty, customers will be able to enjoy a similar level of protection at no additional cost, fully covered under the five-years/unlimited mileage warranty.
Nalin Jain, Managing Director of Volvo Car Malaysia said: “This new offering is part of our dedication to quality, particularly in relation to our vehicles and customer relationship. At Volvo Car Malaysia, every decision we make is designed around the customer’s needs and more so to solidify their trust in Volvo. We want our customers to feel supported throughout the ownership of their vehicle and we believe that the new extended factory warranty is a step in the right direction as a premium car brand that is rooted in safety.”
The revision of this warranty period will give customers peace of mind for five years from the date the car is delivered. All new Volvo car owners can expect their cars to receive a premium service experience done by Volvo’s trained technicians.
In December 2020, Volvo Cars Malaysia also announced that all customers who have purchased a Volvo Plug-in Hybrid Vehicle (PHEV) are entitled to an extended high voltage (HV) battery warranty period of up to eight-years or 160,000km (whichever comes first). Through this, Volvo Car Malaysia will not only be extending its support of moving into a sustainable future but also ensures that customers remain confident in Volvo’s quality, long-life components.
“Our end goal of this initiative is to allow our valued customers to feel the utmost comfort when driving a Volvo car, free of worries. We allow them to fully experience the innovation and technology that goes into each one of our cars, and by doing so we are able to provide our customers with the freedom to move in a personal, sustainable and safe way,” concluded Nalin.
*The new extended factory warranty is provided for privately owned vehicles only, and not applicable to vehicles registered or used for commercial purposes.
For more details on the extended factory warranty, customers can contact any Volvo authorised dealer or follow Volvo Car Malaysia on Facebook http://bit.ly/VolvoMY-FB and Instagram http://bit.ly/VolvoMY-IG for more updates.
