The operations of the Lexus Mutiara Damansara outlet has been handed over to dealer Hiewa Auto Gallery (Lexus) Sdn Bhd as part of UMW Toyota Motor’s move to enhance its operational excellence.
In October 2017, UMWT announced that it will transfer all of its branch outlets to dealers to focus on product development, marketing and dealer network support.
Here’s the press release with more information:
PRESS RELEASE
UMW Toyota Motor (UMWT) today announced that their luxury brand outlet in Mutiara Damansara has been transferred to a Dealers to enhance operational excellence, with effectively from 1st August 1st , 2020. This follows the company’s announcement earlier in October 2017, that it would be transferring all of its retail operation branch retail operations to its dealers and other relevant parties.
The dealer from Hiewa Auto Gallery (Lexus) Sdn Bhd will take over the Lexus Mutiara Damansara outlet accordingly. This allows UMWT to increase intensity on high value added upstream activities such as product development, marketing and dealer network support, while dealers continue to dedicate themselves towards delivering customer satisfaction.
“It is essential for Lexus Malaysia to continue achieving high customer satisfaction standards,” said it’s President, Mr. Ravindran K.
“I am extremely excited about working even more closely with our dealers to achieve a shared vision for Lexus Malaysia, which is to develop the concept of “Best In Town” that focuses more on one to one customer engagement. Although this arrangement signifies an important change for Lexus Malaysia, our customers should rest assured that our service will not be compromised, but gets even even better in the future” he added.
The announcement promises an exciting phase of seamless support for significant customer base of Lexus Malaysia as well as allowing growth for a strong entrepreneurial spirit to create more value that benefits the local economy.
Customers who require information on Lexus network of sales and aftersales locations may find them at the Lexus.com.my website or by calling the Lexus Freephone 1800-22-53987 or +603 20535730.
