It is no secret that windscreen insurance claim process sometimes takes too long but Allianz General is putting those days behind with the new Allianz Windscreen Replacement On-the-Go service.
Available for all Allianz Motor Comprehensive policyholders with windscreen cover, the service allows the company to set up an appointment within one hour following notification from a customer.
The repair or replacement works can be completed at the customers’ location of choice within three hours, with genuine glass replacements backed with a lifetime warranty.
In addition, the company is also offering a Quick Repairs service for homes and commercial building owners who are Allianz General Houseowner and Householder policyholders as well as Allianz General Fire insurance policyholders.
On-site contractors will arrive within 24 hours of notification. Customers can opt for Allianz General’s preferred contractor if they want immediate fixes.
Learn more about the services in the press release below:
PRESS RELEASE
Allianz General Insurance Company (Malaysia) Berhad’s (Allianz General) customers can now expect on-the-go windscreen replacement and quick repairs for homes and commercial buildings with no payment or documentation required.
The Allianz Windscreen Replacement On-the-Go service is available for all Allianz Motor Comprehensive policyholders with windscreen cover who are in need of the service within the Klang Valley. It allows Allianz General to set up an appointment with our customers to carry out repairs or replacements to their cracked or damaged windscreens, within one hour following notification from a customer. The repair or replacement service is to be completed at the customers’ location of choice within three hours and the Company will also provide genuine glass replacements with a lifetime warranty.
“For today’s customer, speed of service and convenience is everything. What more, when they are in a bind and in need of a quick solutions. So, we are doing away with the hassle of forms, wait-time and tedious claims processes by providing immediate attention and efficient service to our customers wherever they are,” said Damian Williams, Head of Claims, Allianz General.
“Our customers just need to pick up the phone, call us and one of our Allianz-branded cars we’ll go to them wherever they are within the Klang Valley to provide them with replacement or repair services. It is that simple,” added Damian.
The quick repair service offered to homes and commercial buildings is available to Allianz General Houseowner and Householder policyholders as well as Allianz General Fire insurance policyholders (commercial building) in the Klang Valley. Upon notification, customers can expect an on-site contractor to arrive at the location within 24-hours and for immediate fixes, customers can even opt to engage Allianz General’s preferred contractor. For commercial buildings, this service will include rebuilding, repairing, and restoring what was damaged.
“We completely understand the stress that comes with needing to repair a burst pipe or repair damaged roofing due to a fallen tree. You want it done as quickly as possible, but with trusted personnel that you know will provide good workmanship and quality products. We want our customers to know that they can depend on us. Plus, with the option to use our preferred contractor, they can rest knowing the service level will be of a standard that we approve of,” said Damian.
The Allianz Windscreen Replacement On-the-Go and Quick Repairs services are provided from Monday to Saturday, 9.00am to 6.00pm.
Allianz General customers in need of these services can contact 1800-22-5542.
