Naza Quest Sdn Bhd will cease to distribute new Chevrolet vehicles but will continue to provide warranty and aftersales service for existing Chevrolet customers, until the appointment of a new Chevrolet distributor under an agreement between Naza Quest and General Motors (GM).
Dato’ Samson Anand George, Group CEO, Automotive Group, Naza Corporation Holdings Sdn Bhd outlined the Naza Group’s future strategy: “We came to this decision as a result of a brand rationalisation plan under the Naza Group’s overall corporate strategy to create long- term sustainability and profitability. We will continue to focus on our other four and two-wheel brands. The Naza Group will maximize its complete automotive line-up and explore other business opportunities to expand its market share in the automotive industry.”
GM and Chevrolet remain committed to Malaysia, with strong growth potential and a loyal fan base in this important regional market. Chevrolet will resume sales of its world-class vehicle portfolio in Malaysia as soon as possible and is in advanced discussions with potential new partners. A new master distributor partner will be announced in due course.
The cessation of Naza Quest’s Chevrolet new car business operations will take effect from 15 November, 2018.
“I would like to thank General Motors (GM) for their unwavering trust in the Naza Group for the past eight years and wish them all the best in their future endeavours,” Dato’ Samson added.
While sales of new Chevrolet vehicles will be temporarily put on hold, the majority of Chevrolet dealerships will remain open during this transition to meet the aftersales needs of Chevrolet customers. Naza Quest is pleased to confirm it will continue serving Chevrolet customers at selected existing dealer points, offering customers continuity of vehicle service, parts, warranty and aftersales service in Malaysia.
Vanchana Unakul, General Director of GM Southeast Asia, reinstated GM and Chevrolet’s commitment to Malaysia and Chevrolet’s customers: “Chevrolet is here to stay in Malaysia and we will be announcing our new distributor partner as soon as possible.”
“I’d also like to thank Naza Quest for their partnership and dedication to the Chevrolet brand over many years,” said Unakul.
For customer enquiries, kindly email: [email protected] or dial 1-800-2-CHEVY (24389) to get in touch with the Chevrolet customer service hotline team managed by Naza Quest.
How my car? I wait too long for warranty.. My gear box problem. Then the person in charge said must wait the company owner too settle it.. This not a good service..
Well, sorry for your issues and you will need to go back to the sales outlet and see if they can still assist you or else speak to Naza Quest.
The assist said I must pay 7000 for the hear box, Cant claim because naza closed already. ‘ then how about we the customer? Just like that? Not taking care the customer! Please do your best for customer!
That car I buy at permas jaya johor .. please I have kids now I don’t have car to drive.. Anything problem its hard to go if no car.. I waiting from October 2019until now..