Nissan Malaysia team excels at ASEAN Aftersales Competition
Nissan Malaysia has demonstrated outstanding aftersales expertise at the recent ASEAN regional competition, winning first place in the technical category and securing third position in customer service excellence.
The NIssan Service TEchnical Competency (NISTEC) and NIssan Service Advisor Competency (NISAC) competitions for 2024/2025 were hosted at the Nissan Motor Thailand Training Centre, bringing together top aftersales professionals from across the ASEAN region.
Malaysian Excellence on the Regional Stage
The Malaysian team from Tan Chong Motor dominated the technical competition, earning first place in the NISTEC category. This achievement highlights their exceptional skill in diagnosing and repairing Nissan vehicles with precision and efficiency. Additionally, the team secured the second runner-up position in the NISAC category, showcasing their strength in customer engagement and personalized service recommendations.
The ‘5E’ Approach to Service Excellence
This year’s competition operated under the ‘5E’ theme:
- Enhance Brand Image
- Engage with Customers
- Elevate Customer Experience
- Excel Your Commitment
- Empower Frontline
The program is designed to improve customer satisfaction through continuous training, equipping technicians and service advisors with advanced skills for their daily operations.
Elite Competition Among ASEAN Markets
Participants from five ASEAN markets competed in this prestigious event, including Brunei, Hong Kong, Indonesia, Malaysia, and Singapore. Each market was represented by one NISTEC participant and one NISAC participant, all of whom had already proven their excellence by winning their respective National Skill Contests.
“As we mark the fourth year of our ASEAN competition, we are proud to see it grow as a platform for developing top-tier technical and service expertise,” said Toshihiro Fujiki, President of Nissan ASEAN and Thailand.
Commitment to Aftersales Excellence
For Tan Chong Motor, these achievements represent more than victories – they reflect the company’s dedication to aftersales excellence through prioritized training and development programs.
Christopher Tan, Executive Vice President of Tan Chong Group, expressed pride in the team’s achievement: “This outstanding accomplishment is a testament to the dedication, expertise, and relentless pursuit of excellence by our aftersales professionals.”
The winning technician and service advisor will represent the region at the Global Award Ceremony in Japan in November 2025.
Looking Forward
Tan Chong Motor continues its commitment to innovation, customer satisfaction, and service excellence, further strengthening Nissan’s reputation as a trusted automotive brand in Malaysia.
For more information, visit www.nissan.com.my or contact the Customer Care Centre at 1800-88-3838.
