The Perodua Online Booking Platform is the company’s next step in digitalization.
In a significant move that’s set to transform the automotive retail landscape in Malaysia, Perodua, the country’s leading car manufacturer, has unveiled its cutting-edge online booking platform. This innovative system allows customers to reserve their favorite Perodua models from the comfort of their homes, marking a new chapter in the company’s commitment to customer convenience and digital transformation.
A Seamless Digital Car Buying Experience
Perodua’s online booking platform, accessible through the company’s official website (www.perodua.com.my), offers a user-friendly interface that guides potential buyers through a straightforward process. From selecting a model to confirming the booking with a payment, the entire journey can be completed in just a few clicks.
Here’s a step-by-step guide to using Perodua’s new online booking system:
- Visit Perodua’s official website and navigate to the online booking page.
- Choose your preferred Perodua model.
- Select desired accessories and customization options.
- Review your purchase summary.
- Decide whether to get a quote, speak to a sales advisor, or proceed with booking.
- Fill in your personal details and select your preferred outlet and sales advisor.
- Make a booking fee payment of RM100 via FPX.
- Receive a confirmation email with your booking receipt.
Key Features and Benefits
One-Stop Solution
The platform integrates various aspects of the car buying process, including model selection, accessory choices, and even loan applications. This comprehensive approach saves time and streamlines the entire experience for customers.
Real-Time Booking
One of the standout features of Perodua’s online booking system is its real-time nature. Bookings are captured immediately, ensuring that customers secure their desired model and variant without delay.
Personalized Assistance
While the platform offers a digital experience, Perodua hasn’t forgotten the importance of human touch. Within 24 hours of booking, a dedicated sales advisor will contact the customer to provide personalized assistance and answer any questions.
Flexible Options
The system caters to various customer needs. Whether you’re looking to trade in your current vehicle, apply for a hire-purchase loan, or simply want to explore your options, the platform has you covered.
Secure Transactions
Perodua prioritizes customer security. The platform uses Financial Process Exchange (FPX) for transactions, supported by multi-factor authentication through participating banks. Additionally, the website is protected by SSL encryption, ensuring that personal and financial data remains secure.
UFirst Membership Integration
Perodua’s online booking platform is seamlessly integrated with the company’s UFirst membership program. UFirst members can log in to their accounts to track their bookings, while new customers will be invited to activate their UFirst accounts after completing their bookings.
This integration allows customers to:
- Track their order status
- View payment history
- Receive updates on their vehicle delivery
Addressing Common Concerns
To help customers navigate this new digital landscape, Perodua has provided comprehensive FAQ information addressing common queries:
Booking Limitations
To prevent double bookings, each customer is limited to booking one Perodua vehicle at a time through the online platform.
Payment and Refunds
The RM100 booking fee is payable through FPX and is refundable, subject to Perodua’s terms and conditions.
Flexibility in Choices
Customers have the flexibility to change their selected model, variant, color, or GearUp packages after booking. These changes can be made through their assigned sales advisor and confirmed via the UFirst app or portal.
Non-Malaysian Customers
The platform is open to both Malaysian and non-Malaysian customers, although vehicle registration and delivery must be completed within Malaysia. Non-Malaysian customers should note that registration fees may differ as per local authorities’ requirements.
Test Drives
For those who wish to experience the vehicle before booking, Perodua offers an online test drive request option. Sales advisors will contact customers within 24 hours to arrange a convenient test drive session.
