Mercedes-Benz Malaysia and NZ Wheels Sdn Bhd Set To Implement Retail of the Future on its 30th Anniversary of Partnership
[Kuala Lumpur, Malaysia, 8th July 2023] – To strengthen their remarkable three-decade collaboration, Mercedes-Benz Malaysia together with NZ Wheels have reached an agreement on the implementation of the agency model in Malaysia in September 2023.
The two entities are now poised to embark on an innovative and ground-breaking endeavour to revolutionize the brand’s sales model. Coined as the Retail of the Future, this pioneering concept is set to create a transformative and unparalleled journey for its customers in Malaysia.
It showcases steadfast commitment to delivering exceptional customer experience, embracing technological advancements, while driving innovation in the automotive industry.
The new agency model represents a seamless integration of online and offline interactions, empowering customers to explore the world of Mercedes-Benz with ultimate convenience.
Together with Mercedes-Benz Malaysia, NZ Wheels will play a crucial role as Brand Ambassadors, while offering its customers a luxurious experience at their retail network.
Customers will continue to benefit from a comprehensive range of services at retail, including vehicle sales, flexible financing options, maintenance and repair services, genuine parts availability, and warranty support. This convenient accessibility ensures a holistic ownership experience for customers.
About Mercedes-Benz Malaysia
Mercedes-Benz has a long and rich heritage in Malaysia, dating way back to the beginning of the 20th century. As the inventor of the automobile in 1886, Mercedes-Benz has indelibly stamped its credentials as the benchmark for quality while pioneering the many firsts in automotive technology. Mercedes-Benz Malaysia Sdn Bhd is a whole owned subsidiary Mercedes-Benz AG. Mercedes-Benz Malaysia manages the import, assembly and wholesale distribution of Mercedes-Benz vehicles and spare parts alongside customer services as well as software development for global sales solutions. It also provides automotive apprentice training following the successful German model. The retail network of Mercedes-Benz Malaysia is represented by 31 premium outlets operated by seven dealer groups.
About NZ Wheels Sdn Bhd
NZ Wheels Sdn Bhd is the official CBU importer and authorized retail partner of Mercedes-Benz in Malaysia. With over three decades of experience, NZ Wheels has been delivering premium automotive services and experiences, with a strong focus on customer satisfaction.
The company aims to provide exceptional customer service and ensure that every customer’s journey is nothing short of extraordinary.
