Sime Darby Motors offers various after-sales service packages for their BYD products.
In response to the increasing market demand for BYD’s innovative electric vehicles (EVs) and with a strong commitment to enhancing the customer experience, Sime Darby Motors has taken its after-sales service offerings to new heights. By providing a range of comprehensive end-to-end services, Sime Darby Motors aims to deliver a seamless and convenient experience for BYD owners in Malaysia. From outstanding customer care to state-of-the-art service centers, body and paint services, and efficient parts distribution, Sime Darby Motors ensures that every aspect of after-sales care meets international standards.
New After-Sales Service Packages:
To further enhance the BYD ownership experience in Malaysia, Sime Darby Motors, as the distributor, now offers two comprehensive service packages: the Service Standard Package and the Service Plus Package. The Service Standard Package is available for three, six, and eight-year periods or upon reaching 60,000KM, 120,000KM, or 160,000KM, respectively, with prices ranging from RM1,688 to RM4,888. It includes essential services such as reducer oil service, air conditioning filter replacement, brake fluid service, drive motor coolant service, and air conditioning system refrigerant service.
Meanwhile, the Service Plus Package is available for a six-year period or 120,000KM, or eight-year period of 160,000KM, with prices ranging from RM7,888 to RM12,888. This package offers additional services including windscreen washer fluid replacement, wiper blades replacement (front and rear), remote control battery replacement, 12V battery replacement, brake pads replacement (front and rear), and brake disc replacement (front and rear). Terms and conditions apply.
Unparalleled Customer Care:
Sime Darby Motors’ customer-centric approach places the utmost importance on customer satisfaction. The company employs highly trained technicians equipped with specialized skills to provide expert consultation and service care, ensuring a worry-free ownership experience for EV owners. The three authorized Body and Paint Centers strategically located in Penang, Klang Valley-Bukit Jelutong, and Johor Bahru offer dedicated care for minor and major body repairs. These centers, authorized by insurance panels, provide professional body repair services to BYD owners, supported by advanced mechanical and painting bays.
Digital Innovations for Enhanced Convenience:
Complementing its exceptional service, BYD employs digital initiatives that further enhance customer care. Through the user-friendly BYD mobile application, customers can access service diagnostics by technicians and easily locate service centers. Leveraging a digital tracking system, the parts distribution center ensures optimal stock availability and timely delivery to BYD locations nationwide. These digital advancements reflect BYD’s commitment to providing innovative solutions and exceptional customer service.
Commitment to Exceptional Service:
Sime Darby Motors is proud to offer these comprehensive after-sales service packages, reaffirming its commitment to providing peace of mind service to all BYD owners in Malaysia. With a robust infrastructure, advanced digital management systems, and a dedicated team, Sime Darby Motors ensures the highest level of care and support for the long-term satisfaction and enjoyment of BYD owners.
