Volvo Cars, a small delay past servicing date should be overlooked by your dealers.
This is an issues that has been reported by many car owners in the past year and from a variety of automotive brands, mostly premium car brands seeking to avoid as many warranty claims as much as possible and from car manufacturers who offer only 2 years’ factory warranty and the remaining 3 years (total five years) warranty comes from an insurance provider.
This means, when the parts claim comes after the factory warranty, they try and limit the claims from the insurance provider. Why? Is it the insurance provider who is making the claims difficult or is it the service advisor who is trying to avoid the troublesome paper work to have the claim processed?
Well, either way, the customer MUST be looked after during the warranty period (factory warranty or insurance warranty) as they have paid for this service and parts warranty in the initial purchase price.
So, here below is what Volvo XC60 T5 owner, Andrew Loo shared on the Volvo Official Club Malaysia Facebook page this morning.
Hi all, just want to write my recent experienced I encountered with Federal Auto Penang. I am driving 2018 Volvo XC60 T5 and few days ago my ABS sensor gone crazy. Anyway, I went to Federal Auto Penang to check and found out that sensor ABS front wheel faulty and need to change.
Basically since my car is just 3 years and I have 5 year warranty or 120,000km, I thought I will get my warranty claim but oh boy I was wrong. They told me that on 2019, I was late to service my car for a month (though I don’t agree) and because of that, I have breached my warranty contract and I no longer entitled warranty and need to pay in full.
I was very disappointed with Federal Auto Penang because not only they don’t help, they just keeps on telling me you have breached contract and you have to pay and when I demand to talk to warranty department, they just mentioned, sorry, they will not talk to you. if you like, you can just talk to Volvo Cars Malaysia.
I am disappointed because.
1. I was not aware that late for service will cause me my warranty entitlement
2. federal auto is not helpful at all to help their customer.
3. feel like Volvo Malaysia is reluctantly giving 5 years warranty and will try all ways to make us loose our warranty.
Anyway, I have to pay for the repair of the sensor coz I have to travel down to KL and it cost me RM950 and they mentioned that if I want to reinstate my warranty, I need to pay RM650.
I have write to Volvo Malaysia and I am waiting for their feedback and reply. I am writing this to make sure that you all be aware and make sure you read the fine print of the warranty and make sure you do your service on time or else your warranty will be void like mine.
Andrew Loo (Volvo XC60 T5 Owner)
We hope that Volvo Cars Malaysia will look into this issue together with Federal Auto and we welcome any response from both managements.
