Will more car companies follow suit?
It has always been standard practice for car companies to have sales consultants accompany customers when test driving a vehicle. However, in view of the rise in active COVID-19 cases, Mitsubishi Motors Malaysia (MMM) has announced that it will start offering unaccompanied test-drive option for the Triton and XPANDER in the Klang Valley.
The process to book a private session is pretty simple: just visit MMM’s official website and choose your preferred location, dealer, model, time and date. An authorised personnel will get in touch to confirm the session. The vehicle, which will be sanitised beforehand, will be delivered to the pick-up point. Customers are given up to an hour to test drive.
Of course, those who prefer to have all the interesting features explained to them while test driving may still opt for a sales consultant for their session.
PRESS RELEASE
MITSUBISHI MOTORS MALAYSIA (MMM), the official distributor of Mitsubishi Motors vehicles in Malaysia, offers unaccompanied test-drive option for Klang Valley customers who wish to test-drive a Mitsubishi without being accompanied by a Mitsubishi Motors Sales Consultant.
This option comes as Klang Valley retains a strong buyer demand for the Triton Athlete pick-up truck and the XPANDER seven-seater crossover. However, with COVID-19 active cases still relevant, the company offers customers the option to experience the driving pleasure of a Mitsubishi accompanied by a Sales Consultant or unaccompanied.
Customers will need to visit MMM’s official website https://www.mitsubishi-motors.com.my/testdrive2u/ and submit a Test-Drive request. Mitsubishi Motors authorized personnel will then contact the customer to verify and confirm the appointment and make necessary arrangements to deliver the test-drive vehicle to the customer’s preferred location.
Before handing the test-drive vehicle to the customer, Mitsubishi Motors authorized personnel will sanitize all touch points of the vehicle and provide product information. The customer is then free to test drive the vehicle to an hour before returning it to the same location as its pick-up point.
“As the nation move towards the endemic era, living with COVID-19 and SOPs are the new-norm challenges that we need to adapt to. As a company, we adapt our business primarily to keep our customers safe. Hence we offer the unaccompanied test-drive option for a peace-of-mind shopping experience. This option will allow our customers to experience the Mitsubishi cars on their terms with limited contact,” said Shinya Ikeda, Chief Executive Officer of MMM.
Ikeda added, “Shopping for a new vehicle present day is different than it was before the pandemic. At Mitsubishi Motors, we saw this as an opportunity to improve our customer’s experience and convenience. Through our Mitsubishi Online Showroom, customers can now learn about Mitsubishi vehicles, and they only need to fill up a form to schedule an appointment with our authorized dealers. We will then take care of the rest of the process right to delivering the Mitsubishi vehicle to customer’s doorsteps.”
In addition, customers who wish to schedule a service for their Mitsubishi may make a service appointment via the MITSUBISHI CONNECT MY mobile app available for download via the Apple App store or Google Playstore. For further information, kindly contact MMM’s Customer Careline at 1800 18 8161.
