A testament to Edaran Tan Chong Motor’s excellence in aftersales
For the third time in a row, Tan Chong’s aftersales division took home the honour of the Global Nissan Aftersales Award 2020 (GNAA) in recognition of its stellar performance in parts and service, customer service and satisfaction as well as business management within the Asia Pacific region.
Given by Nissan Motor Co Ltd, the award aims to motivate and improve aftersales performance of Nissan dealers across the globe and, ultimately enhance customer service experience.
While on the topic of aftersales, Edaran Tan Chong Motor (ETCM) says all Nissan service centres, except those located with the Enhanced Movement Control Order (EMCO) affected areas, are operating as usual. Customers are advised to book their service appointment via the DriveOn app.
On top of that, the company also assures that existing warranties will remain valid even if the preventive maintenance service cannot be performed during Phase 1 and 2 of NRP period.
PRESS RELEASE
Tan Chong Aftersales Division recently emerged as Winner in the Global Nissan Aftersales Award 2020 (GNAA), making it 3 wins since 2017 as the best achieving Nissan dealer for aftersales services within Asia and Pacific region.
The Global Nissan Aftersales Award is one of the most prestigious honors by Nissan Motor Co Ltd. (NML), aimed to motivate and improve aftersales operational excellence, and enhance customer service experience across the globe. The award is granted to the best performing Nissan dealer according to a set of standards covering the aspect of parts and service performance, customer service and satisfaction, and quality of business management.
“We are proud to be recognized as the best amongst Nissan Aftersales dealers from across the region and to win 3 times since 2017 is a testament to our focused customer approach, dedication in service performance and team work. We will continue to improve and consistently provide our customers with highest service support to improve customer satisfaction,” said Mr Michael Yao Tsu-Wei, Head of Aftersales, TCEAS.
Mr Christopher Tan, Sales and Marketing Director of Edaran Tan Motor Sdn Bhd (ETCM) added, “The award sets a new milestone for the Company. The teams, especially aftersales, have consistently challenged and go beyond their best efforts to provide excellent services to our customers. I would like to thank the teams for their continuous support and hard work.”
Nissan Service Centres Continue Operation, Warranties Remain Active
All Nissan service centres are operating as usual in the Phase 1 and 2 of National Recovery Plan (NRP) period, except for those within the Enhanced Movement Control Order (EMCO) affected areas. Services will be rendered via appointment only that can be made beforehand via DriveOn mobile app, www.tceas.com, Nissan Customer Care Centre Hotline at 1800-88-3838 or contact directly to the operating service centre. Customers are encouraged to select the nearest service centre to abide by the travelling regulations. Existing warranties will remain valid even if the preventive maintenance service cannot be performed during Phase 1 and 2 of NRP period.
