Allianz once again going the extra mile to provide great customer service
Good news! Allianz General has announced that it will provide free roadside assistance service for its Allianz Motorcycle Plus and Allianz Motorcycle comprehensive policyholders with motorcycles below 250 cc.
The service, which is provided by Allianz Road Rangers, includes free emergency towing assistance for distances up to 50 km, fuel delivery, battery and flat tyre fix.
In the event of an emergency, customers can call the Allianz Road Rangers 24-hour helpline at 1800-22-5542. Depending on the situation, a technician or a tow truck will be dispatched to the location.
On a side note, Allianz Motorcycle Plus Comprehensive and Third Party policyholders will now enjoy an Accident Cover of RM10,000 (for death or permanent disablement) and Hospital Income of RM6,000 (RM100, for up to 60 days) at no extra charge.
PRESS RELEASE
Allianz General Insurance Company (Malaysia) Berhad (Allianz General) is offering its motorcycle comprehensive (below 250cc) policy holders free roadside assistance.
The roadsides assistance service, provided by its Allianz Road Rangers, includes emergency towing assistance (free for up to 50km, round-trip), fuel delivery, battery, and flat tyre service.
So, any Allianz Motorcycle Plus (Comprehensive) or Allianz Motorcycle (Comprehensive) (below 250cc) customer can call the Allianz Road Rangers 24-hour helpline at 1800-22-5542, to have a technician or tow truck dispatched to their location for assistance, repair work, or to deliver towing services.
Allianz General Insurance Company (Malaysia) Berhad (Allianz General) Chief Executive Officer, Sean Wang, revealed how motorcycles were a vastly underserved market in Malaysia. Riders have long waited for better on-the-road service, something the insurer was eager to take on.
“Allianz General is always trying to push the envelope and provide services that matter to our customers. We started the Allianz Road Rangers service for our motor comprehensive (private car) customers in 2017, and it feels great that we can now do the same for our motorcycle comprehensive policyholders below 250cc,” said Sean.
“Motorcycle riders are vastly underserved in Malaysia with little after-sales services, such as an accident or roadside assistance. So, if you are a motorcyclist in Malaysia, the best hope one has if they suffer a flat tyre or a breakdown in the middle of nowhere is that that a friend, a fellow rider or a good Samaritan will show up to assist them,” added Sean.
“Some operators opt-out of this type of service simply because it is not as lucrative as towing a car, but that is not how Allianz General is choosing to go about it. Our goal is to change that by offering riders assistance and the promise that, with Allianz Road Rangers, help will always arrive when you need it.”
Besides that, Allianz Motorcycle Plus now offers improved protection with an Accident Cover of RM10,000 (for death or permanent disablement) and Hospital Income of up to RM6,000 (RM100, for up to 60 Days) for Comprehensive and Third Party policies at no extra charge.
Allianz Motorcycle Plus (Comprehensive) also includes coverage for losses or damages to your motorcycle due to accident, fire, and theft as well as third party death and bodily injuries; and third party property losses or damages, as well as the All Special Perils Full Sum-Insured Protection (covering flood, landslides or any natural disasters). Whereas Allianz Motorcycle Plus (Third Party Only) offers third party death and bodily injuries; and third party property losses or damages.
“If you own a motorcycle and you are looking for worry-free protection, then Allianz Motorcycle Plus (Comprehensive) is it – with special perils cover, heightened Accident Cover and Hospital Income, and the addition of the Road Ranger roadside accident service. It offers Malaysian riders the most well-rounded motorcycle plan in terms of protection and value-added service in the market,” said Sean.
Allianz Motorcycle Plus may be purchased via Allianz General intermediaries, over the counter at POS Malaysia branches nationwide, or visit allianz.com.my/motorcycle-plus.
To learn more about the new Allianz Road Rangers service, visit allianz.com.my/road-rangers.
