Here’s how Allianz improved their panel workshops last year.
Despite the various Movement Control Orders in 2020, there were still over 400,000 road accidents last year. In that same year, more than 67,000 Allianz customers were provided roadside assistance by Allianz Road Rangers.
But the company also looked at other ways to improve their overall insurance product for the benefit of their customers. One of the moves they made to enforce transparency was to revamp its panel of Allianz Authorised Repairers. They held an e-tender and the result was Allianz General now has 195 panel workshops throughout the country, with 49 of those in the Klang Valley.
These Authorised Repairers are all PIAM Approved Repairer Scheme (PARS) workshops. These workshops allow for 2-year warranties on all repair work carried out on vehicles involved in accidents, including spare parts.
“We hold our workshops to high standards, and our requirements are firm – the best quality and the best service for our customers. So, should we receive a valid customer complaint regarding shoddy repair works or faulty repairs, we will issue a warning to the workshop. A second complaint will earn them a suspension, and a third time, we will have no choice but to remove them from the panel,” said Sean Wang, CEO of Allianz General.
Moreover, Allianz General customers can check if their preferred workshop is on our panel of repairers, or the Company will suggest a repairer closest to their homes.
“It may seem like we are taking a hard line, but we are in the business of
protection. There is no margin for error. In this case, we need to protect our
customers and ensure not just their personal safety but also the safety and
roadworthiness of their vehicles,” added Sean.
“No one ever thinks about accidents when renewing their insurance and road tax. Moreover, you want it to be the quickest transaction, so you can legally drive again. But the reality is accidents happen when we least expect them. So it is important to understand how good motor insurance and the services offered by an insurer can help you in these circumstances. Opting for the bare minimum is never the answer because you are inadvertently depriving yourself of the adequate protection you deserve,” said Damian Williams, Head of Claims at Allianz General Insurance Company (Malaysia) Berhad.
