UMW continue to move away from the dealership model, sticking more to the business of assembling and distributing Toyota vehicles.
After Section 19 PJ and Cheras, three more Toyota outlets owned and operated by UMW Toyota Motor (UMWT) have now been transferred to its dealers.
According to the company, its outlets in Kota Kinabalu and Kuching will be taken over by Borneo Mobility (Sabah) Sdn Bhd and Borneo Mobility (Sarawak), respectively, while the Subang Jaya branch will be handed over to PCM Subang Motor Sdn Bhd.
This allows UMWT to increase intensity on high value added upstream activities such as product development, marketing and dealer network support, while dealers continue to dedicate themselves towards delivering customer satisfaction.
Check out the press release for more info:
PRESS RELEASE
Following UMW Toyota Motor (UMWT)’s announcement in October 2017 that it would be transferring all of its retail operation branches to its dealers and other relevant parties, the company today announced that it will transfer 3 of its own outlets in Klang Valley, Sabah and Sarawak with effect from 1st September 2020.
The new Dealers, Borneo Mobility (Sabah) Sdn Bhd and Borneo Mobility (Sarawak) Sdn Bhd will take over the Kota Kinabalu and Kuching outlets. For the Klang Valley, PCM Subang Motor Sdn Bhd will take over the Subang Jaya branch.
“It is essential for us to continue achieving high customer satisfaction standards. This allows us to increase intensity on high value added upstream activities such as product development, marketing and dealer network support, while Dealers continue to dedicate themselves towards delivering customers satisfaction,” said its President, Mr. Ravindran K.
“We are working ever more closely with our Dealers now to realise a shared vision for UMWT, which is to deliver the concept of “Best In Town”, meaning more focused on one to one customer engagement.” he added.
The announcement promises an exciting phase of seamless support for UMWT’s significant customer base as well as allowing for a strong entrepreneurial spirit to create more value that benefits the local economy.
Customers who require information on Toyota’s network of sales and aftersales locations may find them at the toyota.com.my website or by calling the Toyota Freephone 1800- 8-TOYOTA (1800-8-869682).
