In October 2017 and November 2018, UMW Toyota Motor announced that the majority of its outlets would be transferred to its dealers to increase its operational efficiency.
Today, the company confirmed that its outlets in Section 19 PJ and Cheras have been transferred to Laser Motor PJ Sdn Bhd and Fokus Sentral Sdn Bhd, respectively. This move allows UMW Toyota to focus on other aspects of its operation such as product development, marketing and dealer network support.
Here’s the press release with more information:
PRESS RELEASE
UMW Toyota Motor (UMWT) today announced that 2 of its own outlets in Klang Valley have been transferred to Dealers to enhance operational excellence with effect from July 1, 2020. This follows the company’s announcement earlier in October 2017 and November 2018 that it would be transferring the majority of its branch retail operations to its dealers and other relevant parties.
The Dealers from Klang Valley, Laser Motor PJ Sdn Bhd will take over the Section 19 PJ outlet and Fokus Sentral Sdn Bhd will take over the Cheras outlet accordingly. This allows UMWT to increase intensity on high value added upstream activities such as product development, marketing and dealer network support, while Dealers continue to dedicate themselves towards delivering customer satisfaction.
“It is essential for UMWT to continue achieving high customer satisfaction standards,” said its President, Mr. Ravindran Kurusamy.
“I am extremely excited about working even more closely with our Dealers to realise a shared vision for UMWT, which is to promise the concept of “Best In Town”, meaning more focused one to one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, but get even better in the future” he added.
The announcement promises an exciting phase of seamless support for UMWT’s significant customer base as well as allowing for a strong entrepreneurial spirit to create more value that benefits the local economy.
Customers who require information on Toyota’s network of sales and aftersales locations may find them at the toyota.com.my website or by calling the Toyota Freephone 1800-8-TOYOTA (1800-8-869682).
