Kia Motors have becomes the first car company to publicly announce an extension of all warranty programmes that expire between 1 February 2020 and 30 April 2020.
This is to ensure their customers feel the full benefit of their warranty. Even during the lockdown, where their cars are unused or where dealers and service centres are unable to fulfil warranty requests or carry out scheduled services.
Kia estimates this extension will affect more than half a million customers globally from this ‘Kia Promise’ warranty extension. They say the warranty extensions will be communicated with their customers personally, but you may want to give your local dealer a call to check, as Naza Kia has yet to send us an official a statement on the matter.
Here’s the global press release with more.
PRESS RELEASE
Kia Motors Corporation has announced the launch of the ‘Kia Promise’ today, a global warranty extension program for its vehicles. The Kia Promise is designed to support Kia customers whose movements may be limited because of the COVID-19 pandemic.
The Kia Promise is effective in 142 countries, and covers all vehicles with original Kia warranties that expire between February 1 and April 30, 2020. The program extends the warranty of all eligible vehicles to June 30, 2020.
Kia Motors believes that more than 500,000 customers worldwide could benefit from the Kia Promise warranty extension.
With many countries and businesses taking precautionary measures to counteract the COVID-19 pandemic, the Kia Promise aims to help customers who may be unable to visit a workshop during this time. The program also supports customers who are not able to bring their car in for free servicing in the midst of the global public health emergency.
Sangdae Kim, Senior Vice President and Head of Global Customer Experience Division at Kia Motors Corporation, commented: “By extending Kia’s comprehensive warranty cover to customers who may be affected by the pandemic, Kia Motors hopes they have one less thing to worry about during this time. Our goal is to help to alleviate any concerns our customers have about vehicle maintenance during periods of social distancing.”
Kia Motors will contact all affected customers separately in the coming days, with more details on the Kia Promise program.
Prioritizing the safety, health and well-being of its customers, business partners and employees, Kia Motors continues to closely monitor COVID-19 developments in communitites where it does business. The company continuously strives to prevent infections at its facilities while working with federal, state and local authorities, complying with all standards set by those entities.
