Mercedes-Benz Financial, a brand under Mercedes-Benz Services Malaysia Sdn. Bhd, has introduced a car replacement program known as MobilityPlus, which complements customers who have chosen to finance or lease with Mercedes-Benz Financial.
Essentially, the MobilityPlus feature allows Mercedes-Benz passenger car owners to enjoy a replacement car when their vehicles are sent for routine servicing (including warranty claims) that require 48-hours or more.
“With a clear focus on customer centricity, we continuously aim to go beyond and provide our customers with unparalleled best customer experience through value added services. MobilityPlus exemplifies just this. This innovative solution is available from our leasing and financing product options,” said Mike Ponnaz, Managing Director, Mercedes-Benz Services Malaysia Sdn Bhd.
Through MobilityPlus, customers will be provided with a Mercedes-Benz car as a temporary replacement while their vehicle is in the service centre. For added convenience, customers will be able to select their preferred pick-up and drop off points.
The replacement vehicle will be made available to eligible customers within 24-hours of notification by the Authorized Mercedes-Benz Service Centre on behalf of the customer. A 20-day per year entitlement period is offered for the replacement car at no extra cost to the customer. MobilityPlus will also have an extensive nationwide coverage, including Langkawi and Labuan.
With the introduction of MobilityPlus, Hire Purchase Classic Financing will be rebranded to FinanceCare. A straightforward route to ownership, spreading the overall cost over a fixed term with value added features.
A new leasing product Lease@Ease (Operating Lease + Service & Maintenance) will also be introduced as an all-in-one solution lease payment plan with value added services such as Tyre & Rims and Comprehensive Insurance with Service & Maintenance.
The MobilityPlus feature will also be included into Agility Financing (for new cars) and Young Star Agility Financing (for MB certified cars).
The MobilityPlus coverage is on the first two year period for FinanceCare and Agility solutions and up to four year period for leasing solution depending on the lease tenure.
Determined to raise the bar in the auto financing industry, Mercedes-Benz Financial redefines its product portfolio with a clear emphasis on customers’ lifestyle and mobility needs that are tailored to individuals who seeks value, unrivalled benefits and peace of mind at the wheel.
For more information on MobilityPlus, visit (www.mercedes-benz.com.my/mobilityplus) or call Mercedes-Benz Customer Care line at 1-800-88-1133 from 8.30am to 5.30pm, Monday – Friday, excluding public holidays or speak to a Finance and Insurance Personnel at your nearest Mercedes-Benz Autohaus.
