Etiqa Group & Syarikat Takaful Malaysia Bhd (Takaful Malaysia) emerged the winners at this year’s Motor Insurance Award 2018. Upon receiving the award, Kamaludin Ahmad, CEO Etiqa Group Insurance & Takaful said, “We are truly delighted to be named the winner of these two prestigious awards, not only for Motor Insurance, but also for the Motor Takaful. At Etiqa we have always recognized the importance of providing exceptional customer service, and it’s an honour to be held in such high esteem by consumers. You can be sure that we will continue with our efforts to ensure that dealing with Etiqa is fast and easy, whether it’s through our claims processes, sales processing or post sales servicing.”
Now in its third year, the awards are based on the results of extensive research conducted by iBanding that ranks insurance companies in Malaysia based on actual feedback from Malaysian motorists with valid motor insurance policies. The final score is calculated based on multiple factors, such as customer satisfaction, years with the insurance company and claims experience. Over 8,600 Malaysians participated in this year’s survey, which ended on January 31, 2018.
The survey results reveal that more Malaysians are comparing insurance and takaful companies, since the start of the “Liberalisation of the Motor Tariff in Malaysia”. Bank Negara started the second phase of the “Liberalisation” in July 2017, which allowed insurance and takaful companies to vary insurance prices and offer new innovative motor products. Since then, insurance companies have started to change prices and offer a variety of new insurance products.
