Naza Quest has introduced the new Chevrolet Complete Care (CCC), a programme designed to deliver a consistently satisfying and truly valuable vehicle ownership experience for all new and existing customers.
“CCC is a promise to deliver convenience, value, quality, transparency and peace of mind to every Chevrolet customer. It is Chevrolet’s commitment as we strive to earn customers for life and build a brand that inspires passion and loyalty,” said Head of Naza Quest Sdn Bhd, Farid Rosli.
The programme is comprised of Comprehensive Vehicle Manufacturer Warranty, 24/7 Roadside Assistance, Complete Chevrolet Service, 24/7 Customer Care Assistance as well as Chevy Link.
The Comprehensive Vehicle Manufacturer Warranty features a standard 5 years of 200,000 km vehicle and bumper-to-bumper warranties, which come with the assurance of trained service technicians, quality workmanship and genuine Chevrolet parts.
Through the 24/7 Roadside Assistance, customers are guaranteed prompt response and convenience. The operators are available 24 hours a day, 7 days a week with services such as minor roadside repairs, 24-hour emergency on-site towing assistance, workshop referral and many more. In the event of a breakdown, customers can call Chevy Assist at 1-800-2-CHEVY (24389).
Apart from certified service technicians and genuine parts, the Complete Chevrolet Service offers clear maintenance schedules and transparent pricing which allows customers to acquire an overall estimation cost for their next service.
The 24/7 Customer Care Assistance is a trusted resource for customers to seek support before, during or after sales. The company has also vested in Online Live Chat where customers can place their queries and receive instant real-time response via the Chevrolet Malaysia official website.
Chevy Link is an integrated service operation system where customer data from pre-sales to vehicle maintenance are coordinated across all Chevrolet authorised dealerships for improved customer experience.
