PROTON has expanded the 7-day operations of selected service centres consisting of 3S and 2S outlets, effective on 6 August 2016. As part of its Customers First drive, the Company has been intensifying its efforts to improve its after sales services.
The 7-day operations is aimed at reducing customers’ waiting time to service their vehicle and thus, providing additional flexibility for its customers to send their cars for servicing and maintenance during the weekends.
Commencing on 6 August 2016, 9 service centres will be providing the 7 full-day services inclusive of repairs and warranty claims. The 9 service centres identified are in Plentong, Johor Bahru; Peringgit, Melaka; Senawang, Seremban, Negeri Sembilan; Temerloh, Pahang; Alor Setar, Kedah; Jalan Tunku Abdul Rahman, Ipoh, Perak; Juru, Seberang Prai, Penang; Mutiara Damansara, Petaling Jaya and our Centre of Excellence here in Subang, Selangor.
From 1 October 2016, additional 14 service centres will follow suit and 4 more service centres to start from 1 December 2016. The business hours for all these outles are from 8 am to 5 pm, Mondays to Sundays and to ensure availability of service slots, customers are advised to make an appointment at these outlets although walk-ins are always welcome. (Please refer tables below). These outlets have been identified based on demand and requirement in the identified outlets. However, we will continue to review and expand our extended services should there be a requirement to do so.
In line with our effort to further enhance our customers’ satisfaction, effective 1 August 2016, PROTON has implemented price revisions for selected parts such as the turbocharger, ECU and transmission assemblies. The review of the parts prices is to encourage our customers to use genuine parts that should be installed at all authorised service centres and ultimately assist in improving the cost of ownership for Proton cars. The parts involved in the price review will see about 12%-30% reduction in parts prices.
