Relentless in its pursuit of providing unparalleled brand experience and customer service excellence, premium German marque, Mercedes-Benz Malaysia together with authorised dealer, Hap Seng Star (HSS), today introduced the first Mercedes-Benz City Service. Strategically located along Jalan Sultan Azlan Shah, the Mercedes-Benz City Service is a full-fledged 3S facility situated in the heart of the Kuala Lumpur City Centre.
“As the inventor of the automobile, Mercedes-Benz is committed to automotive excellence and bringing the best-of-the-best to customers. Together with Hap Seng Star, Mercedes-Benz Malaysia is very pleased to be launching the latest in automotive retailing experience, the Mercedes-Benz City Service. The first-of-its-kind feature is part of our customer centric strategy, strategically located, offers easy access for our valued customers in KL,” said Mercedes-Benz Malaysia President and CEO, Dr Claus Weidner.
With a total investment of RM7 million, the Mercedes-Benz City Service is a 3S Autohaus accommodating six showroom vehicles and eighteen workbays. It is operated by a 45 person strong team and is able to service more than 50 vehicles per day and up to 1,100 vehicles per month.
The Mercedes-Benz City Service adheres to the Mercedes-Benz Presentation System II (MPS) which is the benchmark of customer experience for each autohaus. It also features the Star Lounge, a café lounge serving a wide selection of beverages and food, Wi-Fi capabilities and internet stations, offering luxurious comfort to customers.
As part of Mercedes-Benz’s commitement to quality and superior service, the Mercedes-Benz City Service offers the newly introduced Mercedes-Benz Service Differentiation; The Star Lounge, Premier Express Service, Drop & Go as well as Door to Door service.
The Premier Express Service allows customers to get routine vehicle service maintenance done in about half an hour to an hour depending on the amount of work required. With a dedicated two-technician team working simultaneously with the latest equipment, work can be done quickly and precisely.
The Drop & Go service allows customers to drop off their vehicles outside business hours. For those unable to bring their vehicles in themselves, Mercedes-Benz City Service consultants will pick up vehicles from the customers’ locations and it will be returned once ready. All vehicles under this option are fully insured.
To date, Hap Seng Star has invested over RM180 million in the Mercedes-Benz brand to ensure customers benefit from the pioneering customer experience offerings from the prestigious Three-Pointed Star.
Mercedes-Benz City Star Service by Hap Seng Star is located at 546, Batu 3, Jalan Sultan Azlan Shah, 51200 Kuala Lumpur. In addition, Hap Seng Star Manages six other Autohauses in Malaysia: Jalan Sultan Ismail, Kinrara, Balakong, Kuching, Kota Kinabalu and Miri.
