Goh Brothers Motor has just launched a brand new Volkswagen facility in Selayang. The Volkswagen Selayang 4S Center might sound a little far for most VW owners in Klang Valley, but it is not, as it took us just 25 minutes to get to it from SS2 Petaling Jaya. With the Mont Kiara highway interchange and down along Jalan Kuching going past the famous Selayang wholesale market on your right and then past TATA trucks on your right and you will see this 5 storey building with a yellow VW Beetle on its roof. This outlet is also the country’s second Volkswagen Technical Service Centre.
Boasting 55,000 sq ft over five floors, Volkswagen Selayang is a full fledge centre that caters to the complete needs of Volkswagen owners from sales to after sales covering quick & general service, diagnostics and major repairs. The built-up of the centre focuses on after sales where a comprehensive area has been allocated to ensure customers’ needs are prioritized.
In an effort to boost ownership experience, Volkswagen Selayang 4S service centre has dedicated three out of five floors to make way for 20 work bays. In future, its aftersales can be expanded to the remaining two floors with an addition of 18 work bays. This service centre is also armed with 30 experienced and trained staffs from the Volkswagen network to diagnose issues efficiently, swifter and deliver quality service to customers.
The outlet also has a four-storey parts storage facility spanning over 3,000 sqft where 4,000 line of items are readily available for general service. Parts will be obtained from the centralized parts center in Shah Alam, Malaysia and Singapore.
Goh Brothers Auto has invested a significant amount of RM3million on equipping the aftersales division with the best equipment, tools and manpower. An estimate breakdown of RM1.5million has been spent on the Body & Paint workshop which is also the only authorized center in KL North complete with 2 spray booths, 2 accident repair preparation bays, alignment bench, and mechanical measuring system to ensure precision in collision repair. All equipment are Volkswagen approved.
A total of RM1 million has been spent on tools from Germany and workshop equipment. Tools such as the Volkswagen diagnose computer system which is prepared for off board diagnostic information system services, battery tester, special vehicle hoist and air-conditioned rooms for major engine repairs and buildup. The workshop will also be equipped with Electro Kardiograms (EKG) to real time measure vehicle complaints and upload to research and development at the manufacturer. The rest has been spent on hiring the right talent and on training.
Mr Armin Keller, Managing Director of Volkswagen Group Malaysia said that “Our partnership with Goh Brothers started in 2007 and since then we have come a long way. Our customers are our top priority and investing on infrastructure is one of the ways we can strive to improve our offerings and improve the overall ownership experience. This year has been a year for Volkswagen Malaysia to focus on improving overall ownership experience for our customers. Congratulation Goh Brothers on today’s launch and thank you for your commitment to the brand.”
Mr Goh Kian Sin, Chairman of Goh Brothers said at the launch “Goh Brothers Auto is proud to present our largest Volkswagen centre in the Klang Valley. We agree that our customers are our top priority and with that in mind, we have invested in equipping this center with the best equipment and tools on top of soft skills to build a sustainable business together with Volkswagen. We believe in investing today for the long term benefit of the brand and customers. Thank you to Volkswagen for the continuous support and faith in Goh Brothers”
Volkswagen Selayang 4S Centre operates from Monday to Sunday for its showroom and for after sales it operates from Monday to Saturday from 8.30am to 5.30pm. Other facilities such as Volkswagen’s first customer reception and lounge on the mezzanine floor is equipped with modern amenities like cable TV, WIFI, business center and kids room. For more information, please visitwww.volkswagen.com.my
