As part of its aftersales initiatives, Volkswagen has just introduced the Volkswagen Experts programme in Malaysia. This programme involves 10 certified master technicians from Germany – better known as Volkswagen Experts – working closely with local dealerships to further enhance customer satisfaction in Malaysia.
These 10 Volkswagen Experts will be stationed at selected service centres to understand and guide local technicians in addressing and rectifying vehicular issues faced by Volkswagen owners. They will be present at the dealerships on a two-week rotation to ensure full coverage. Through this initiative, Volkswagen Malaysia is committed to improve dealer’s service capability for long-term growth and competitiveness.
“Volkswagen Malaysia will continue to invest on training and development of the technicians at all authorised dealerships to enhance the after sales service experience,” said Mr Armin Keller, Managing Director of Volkswagen Group Malaysia.
“These well-trained and experienced technicians will play a vital role in providing highest standard of service to customers and support the dealerships by educating their service technicians and encouraging them to gain knowledge and purse new skills.”
Responding to the need for highly-trained aftersales service staff, the Volkswagen Experts will also help in coaching and developing quality aftersales service skills, which will better equip the local technicians to handle the growing demands from customers.
