Owners of Hyundai vehicles have access to a growing network consisting of 20 3S centres (sales, service, and spare parts) located throughout Malaysia, with a further seven being readied for operation by early 2014. Fully compliant to global standards set by Hyundai Motor Corporation, Hyundai dealerships in Malaysia are staffed by personnel meticulously trained by the Hyundai Academy to deliver the best possible service to Hyundai customers.
All Hyundai Service Advisors undergo a structured and comprehensive training that sees them starting their career as apprentices before graduating to become Certified and eventually Master Service Advisors. This career path is dubbed the Hyundai Service Advisor Program (HSAP) and each level of the program rewards participating Service Advisors with a certification.
Hyundai Service Advisors are constantly challenged and motivated to improve themselves through the spirit of friendly competition. Every alternate year, Hyundai technicians from around the world gather in Seoul, Korea, to pit their skills against each other in the Hyundai World Skill Olympic and earn the right to be recognized as among the best Hyundai technicians in the world.
Malaysia is among many countries represented in the competition, and for the first time in 2011, Hyundai-Sime Darby Motors (HSDM) held its first National Skills Olympics for local Hyundai Service Advisors to compete for the chance to represent the country in Seoul. In previous years, HSDM directly appointed their Service Advisor of choice to participate in the competition.
There is indeed much to boast about for the Malaysian team, as Sandakan-based Yong Kaoh Jie of Jesera Motors beat over 120 participants to win gold medal in the Automatic Transmission category of the 2011 World Skill Olympic, effectively being recognized as the world’s most competent mechanic for Hyundai automatic transmissions. Hyundai’s approach in grooming its after sales talent is essentially two-pronged – a structured curriculum to impart relevant knowledge followed by the opportunity of shining on a global stage to motivate self-driven improvement within the employee. At the end of the day, customers emerge as the biggest winners, benefiting from the talents of world-class technicians servicing their vehicles.
