For the 11th year running, Lexus has achieved the highest ranking in the annual J.D. Power and Associates customer satisfaction study. The results show that Lexus continues to lead the field, a position it has held from the first year it was eligible for consideration. Furthermore, the IS executive saloon achieved the highest overall score – the third time the model has achieved this. The RX luxury SUV was ranked third overall, having claimed the highest overall score in 2010.
Eleven years at the top of Britain’s most thorough customer survey is testament to its ability to build great cars and unstinting attention to customer service. The individual results for the IS and RX, with first and third highest overall satisfaction scores, should also give buyers of these cars unrivalled peace of mind. This year’s survey canvassed the opinions of 16,840 owners of vehicles that were on average two years old.
