AIG Malaysia Insurance Berhad, a subsidiary of American International Group, Inc. (NYSE: AIG), won the Best Insurer 2016 award at the MRC Symposium 2017, here yesterday.
The main criteria of winning the award, was based on the best turn-around time in the approval of motor claims amongst all the general insurers in Malaysia. AIG Malaysia holds the record for the shortest turn-around time for motor claims in the industry.
This is the fourth time AIG Malaysia is being honored for this award, having won the number 1 spot consecutively in 2011, 2012 and 2013.
“We are truly honored to receive this award and to be recognized as a leader in the industry for our commitment to providing our customers exceptional motor claims service,” said Antony Lee, Chief Executive Officer of AIG Malaysia.
“We have set a benchmark with our claims processes here at AIG Malaysia and will keep pushing ourselves to stay ahead of the competition. We do not merely make promises we deliver on our customer proposition as evidenced by this award. “
“Our customers are at the center of what we do here at AIG Malaysia. Improving the customer experience, especially at their time of need, continues to be a key focus for us,” added Lee. “This is even more important with market liberalization when car owners will need to make that important decision comparing price with service quality.”
Formed in 1998, MRC is the only concessionaire that is appointed by The General Insurance Association of Malaysia (PIAM) with endorsement of Bank Negara Malaysia (BNM), to build such a database to provide standards, and reduce subjectivity. The database acts as a point of reference and record-keeping to improve claims processing and increase transparency.
